Every effort is made to photograph items so that their colours are accurately represented. However, please be aware that colour representation may be affected by individual monitor settings. If you are unhappy with your purchase, requests for a refund of the unused/unworn items will be accepted within 14 days of delivery. Please note that this is in relation to ready-made items only, and does not include bespoke items or yarns dyed to a particular colour at your request (yarn that has been batch-dyed due to stock availability is not classed as bespoke or a special request).
If you require a sample of fabric or yarn prior to purchasing, please do not hesitate to contact me via email (laura@springerandmanx.co.uk) or via the ‘contact me’ button on the website.
In addition to your legal rights, returns will also be accepted in the event that you change your mind. Therefore, an order may be cancelled, and a refund requested, within 14 days of delivery. Please contact me to arrange return of the items and to request a refund. Refunds will be actioned via Paypal once the item has been received. Please be aware, however, that a refund will only be considered in relation to yarn if the goods are in their original packaging and have not been used.
Regrettably, bespoke orders cannot be refunded unless faulty. Also, please be aware that refunds cannot be given for items that have been incorrectly laundered – please refer to care instructions provided with the item, or email me at laura@springerandmanx.co.uk for further information.